Refund policy

Zivit Refund & Return Policy

Last updated: October 19, 2026 · Zivit is operated by Viven LLC

Our promise

Every Zivit order is covered by our 30-Day Comfort & Fit Guarantee. If your brace doesn’t work for you, we’ll make it right.

1. 30-Day Comfort & Fit Guarantee

You have 30 days from the delivery date to try your Zivit ankle brace. If it doesn’t fit or you’re not satisfied:

  1. Email support@zivit.store with your order number. A quick photo of the brace on your ankle helps us recommend the right size, but it’s optional.
  2. If the issue is fit, we’ll send you a free replacement in a different size (M, L or XL). You don’t need to send the original back.
  3. If you’re still not satisfied, tell us within 14 days of receiving the replacement (or within 30 days of delivery, whichever is later) and we’ll issue a full refund to your original payment method.

In most cases you don’t need to return the brace. Please don’t ship anything back unless we ask you to, because we can’t accept or process unauthorized returns.

2. Damaged, defective or incorrect items

Email support@zivit.store within 30 days of delivery with a photo or short video of the issue. We’ll ship a free replacement or issue a full refund.

3. Buy 1, Get 1 Free orders

Both braces in a Buy 1, Get 1 Free order are covered by the 30-day guarantee. To keep the guarantee fair for everyone, it applies to your first order and one promotional bundle per customer or household. We may decline requests that show a pattern of abuse.

4. Shipping, delays and lost packages

Shipping is free within the U.S. Estimated delivery is 3-6 business days after your order, with tracking included. If your order hasn’t arrived within 15 business days, or tracking shows a problem, email us and we’ll reship it or refund you in full. If we expect a delay, we’ll email you, and you can choose to wait or cancel for a full refund.

5. Order changes and cancellations

Address changes and cancellations must be requested within 2 hours of placing your order. Once an order has shipped it can’t be cancelled, but the guarantee in Section 1 still applies.

6. Refund timing

Approved refunds are issued right away to your original payment method (credit or debit card, PayPal or Apple Pay) and usually appear within 3–6 business days, depending on your bank.

7. Questions? Contact us first

If something isn’t right, please email us before contacting your bank. We reply within 1 business day and can usually fix the problem faster than a dispute can.

Contact

Email: support@zivit.store

Hours: Monday–Friday, 9:00 AM–6:00 PM EST

Zivit, operated by Viven LLC, 1209 Mountain Road Pl NE Ste N, Albuquerque, NM 87110, USA