Terms of service
Terms of Service
Last updated: June 2026
Welcome to Viven.
These Terms of Service describe the terms and conditions that apply when you visit our website, browse our store, interact with our content, or purchase products from us.
Throughout the site, the terms “we”, “us”, and “our” refer to Viven. By accessing or using our website, placing an order, or interacting with our services, you agree to be bound by these Terms of Service, together with our Privacy Policy, Refund Policy, and Shipping Policy.
If you do not agree to these Terms, you should not access our website or purchase products from our store.
1. Online Store Terms
By using this website, you confirm that you are at least the age of majority in your state, province, or country of residence.
You agree not to use our website, products, or services for any unlawful or unauthorized purpose. You also agree not to violate any laws in your jurisdiction, including but not limited to copyright laws, consumer protection laws, and online commerce regulations.
You may not transmit viruses, malware, harmful code, or any content that may damage, interfere with, or disrupt the operation of our website or related services.
A breach or violation of these Terms may result in immediate termination of your access to our services.
2. Our Store and Services
Viven operates this online store to provide customers with carefully selected self-care, beauty-tech, wellness, and lifestyle products.
Our store is powered by Shopify, which provides the e-commerce platform that allows us to sell our products and services to you.
Any purchase made through our store is a transaction between you and Viven. Shopify is not responsible for the products sold by Viven, the fulfillment of orders, customer support, returns, refunds, or any issue related to your purchase from our store.
3. Product Information
We make every effort to display our products, product descriptions, images, colors, features, pricing, and availability as accurately as possible.
However, we cannot guarantee that your device screen will display product colors or details exactly as they appear in real life. Product packaging, appearance, accessories, and minor design details may vary slightly depending on supplier updates, manufacturing batches, or availability.
We reserve the right to update, modify, replace, or discontinue any product at any time without prior notice.
4. Wellness and Self-Care Disclaimer
Viven products are intended for general self-care, lifestyle, beauty, and wellness routines.
Our products are not medical devices unless explicitly stated. They are not intended to diagnose, treat, cure, prevent, or replace professional medical advice for any disease, condition, or health concern.
Any information provided on our website is for general informational purposes only and should not be considered medical advice.
Results may vary from person to person. If you have a medical condition, scalp condition, skin sensitivity, implanted medical device, or any health concern, please consult a qualified healthcare professional before using any wellness or beauty-tech product.
5. Orders
When you place an order through our website, you agree to provide accurate, current, and complete information, including your name, email address, shipping address, billing address, and payment information.
After placing an order, you may receive an order confirmation email. This does not necessarily mean your order has been accepted. We reserve the right to review, refuse, cancel, or limit any order at our discretion.
We may refuse or cancel orders if we suspect fraud, unauthorized activity, incorrect pricing, incorrect product information, shipping restrictions, payment issues, or violation of these Terms.
If we cancel or modify an order, we may attempt to notify you using the email address or contact information provided at checkout.
6. Order Changes and Cancellations
Please review your order carefully before completing your purchase.
Once an order has been processed, fulfilled, or shipped, we may not be able to cancel or modify it.
If you need to update your shipping address or cancel an order, please contact us as soon as possible at support@viven.store. We will do our best to help, but we cannot guarantee changes after an order has been submitted.
7. Pricing and Payment
All prices are displayed in the currency shown at checkout.
Prices, discounts, promotions, shipping fees, and product availability may change at any time without notice.
We reserve the right to correct pricing errors, product errors, or promotional errors at any time, including after an order has been placed.
By submitting payment information, you confirm that you are authorized to use the selected payment method and that the payment information you provide is accurate and complete.
Your payment may be processed by third-party payment providers. We do not store full payment card details on our website.
8. Taxes, Duties, and Import Fees
Product prices may not include taxes, customs duties, import fees, or other charges unless clearly stated at checkout.
Depending on your location, you may be responsible for applicable taxes, customs duties, import charges, or local delivery fees.
Viven is not responsible for delays caused by customs, customs inspections, import regulations, or unpaid duties and taxes.
9. Shipping and Delivery
Shipping times shown on our website are estimates only and are not guaranteed.
Delivery times may vary depending on your location, carrier performance, customs processing, weather, seasonal demand, fulfillment delays, or circumstances outside our control.
Once your order has shipped, you may receive a tracking number by email.
Please review our Shipping Policy for more detailed information about processing times, delivery estimates, tracking, and delays.
10. Lost, Delayed, or Damaged Packages
If your order appears to be lost, significantly delayed, or damaged during shipping, please contact us at support@viven.store.
We may ask for photos, tracking details, or additional information so we can review the issue.
We are not responsible for incorrect shipping addresses entered by the customer. If a package is returned, lost, or delayed due to an incorrect or incomplete address, additional shipping fees may apply.
11. Returns and Refunds
Returns and refunds are handled according to our Refund Policy.
To request a return, you must contact us first at support@viven.store. Return instructions and the return address will be provided after your request is reviewed and approved.
Items sent back without first requesting a return may not be accepted.
Refunds, if approved, will be issued to the original payment method according to our Refund Policy.
12. Product Use and Customer Responsibility
You agree to use all products according to the instructions provided.
You are responsible for determining whether a product is suitable for your personal use before purchasing or using it.
Viven is not responsible for misuse, improper handling, failure to follow instructions, allergic reactions, sensitivities, or use of the product for purposes other than its intended use.
13. Accuracy of Information
We do our best to ensure that the information on our website is accurate, complete, and current.
However, our website may contain typographical errors, inaccuracies, omissions, outdated information, or mistakes related to product descriptions, pricing, promotions, shipping times, availability, or other content.
We reserve the right to correct errors, update information, change prices, cancel orders, or modify content at any time without prior notice.
14. Promotions and Discounts
From time to time, we may offer discounts, promotional codes, limited-time offers, bundles, or special deals.
Promotions may be changed, suspended, or discontinued at any time without notice.
Discount codes must be used according to the terms provided and may not be combined with other offers unless clearly stated.
We reserve the right to cancel orders if a promotion or discount is misused, applied incorrectly, or affected by a technical error.
15. Third-Party Tools and Services
Our website may use third-party tools, apps, payment processors, analytics providers, shipping services, marketing platforms, customer support tools, review platforms, and other service providers.
These third-party services may have their own terms, privacy policies, and practices.
We are not responsible for the actions, content, policies, or services of third-party providers.
Your use of third-party tools or links is at your own risk.
16. Third-Party Links
Our website may include links to third-party websites or services.
We are not responsible for reviewing or evaluating the content, accuracy, policies, or practices of third-party websites.
Accessing third-party websites is your responsibility, and any transactions with third parties are solely between you and the third party.
17. Intellectual Property
All content on this website, including text, images, graphics, logos, product names, videos, icons, designs, page layouts, and branding, is owned by Viven or used with permission.
You may not copy, reproduce, modify, distribute, display, sell, or use any website content without our prior written permission.
Unauthorized use of our intellectual property may violate copyright, trademark, and other laws.
18. User Comments, Reviews, and Feedback
If you submit reviews, photos, videos, comments, ideas, suggestions, feedback, or other content to us, you grant Viven a worldwide, royalty-free, non-exclusive right to use, reproduce, publish, edit, display, and share that content for business, marketing, website, advertising, and promotional purposes.
You agree that any content you submit will not be false, misleading, unlawful, offensive, defamatory, abusive, obscene, harmful, or infringe on the rights of any third party.
We reserve the right to remove, edit, or refuse user-submitted content at our discretion.
19. Prohibited Uses
You are prohibited from using our website, services, or content:
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For any unlawful purpose
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To violate any law, regulation, or rule
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To infringe upon intellectual property rights
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To harass, abuse, insult, harm, defame, intimidate, or discriminate
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To submit false or misleading information
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To upload or transmit viruses, malware, or harmful code
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To collect or track personal information of others
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To spam, phish, scrape, crawl, or interfere with the website
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To attempt unauthorized access to our systems
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To interfere with security features of the website
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To use automated tools, bots, or scraping systems without permission
We reserve the right to terminate your access to our website or services if you violate any prohibited use.
20. Disclaimer of Warranties
Our website, services, and products are provided on an “as is” and “as available” basis, unless otherwise stated.
We do not guarantee that our website will be uninterrupted, secure, error-free, or always available.
To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.
Some jurisdictions do not allow limitations on certain warranties, so some of these limitations may not apply to you.
21. Limitation of Liability
To the fullest extent permitted by law, Viven, its owners, team members, partners, suppliers, service providers, affiliates, and licensors shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages arising from your use of our website, services, or products.
This includes, but is not limited to, loss of profits, loss of revenue, loss of data, replacement costs, personal injury, product misuse, shipping delays, website errors, or any other damages related to your use of our store or products.
Because some jurisdictions do not allow the exclusion or limitation of liability for certain damages, our liability shall be limited to the maximum extent permitted by law.
22. Indemnification
You agree to indemnify, defend, and hold harmless Viven, its owners, affiliates, partners, suppliers, service providers, employees, contractors, and licensors from any claim, demand, loss, liability, cost, or expense, including reasonable legal fees, arising from:
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Your breach of these Terms
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Your violation of any law
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Your misuse of our website or products
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Your violation of the rights of a third party
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Any inaccurate information you provide to us
23. Privacy
Your submission of personal information through the store is governed by our Privacy Policy.
Please review our Privacy Policy to understand how we collect, use, store, and protect your personal information.
24. Severability
If any part of these Terms of Service is found to be unlawful, void, or unenforceable, that part shall be enforced to the fullest extent permitted by law, and the remaining parts shall remain valid and enforceable.
25. Termination
We may terminate or suspend your access to our website or services at any time, without notice, if we believe you have violated these Terms or engaged in unlawful, harmful, or abusive behavior.
The obligations and liabilities of the parties incurred before termination shall survive termination.
26. Entire Agreement
These Terms of Service, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies posted on our website, represent the entire agreement between you and Viven regarding your use of our website and purchases from our store.
Any failure by us to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
27. Governing Law
These Terms of Service shall be governed by and interpreted according to the laws applicable to the jurisdiction where Viven is established, without regard to conflict of law principles.
Once Viven’s registered business entity is finalized, this section may be updated to reflect the applicable business jurisdiction.
28. Changes to These Terms
We reserve the right to update, change, or replace any part of these Terms of Service at any time by posting updates on this page.
It is your responsibility to check this page periodically for changes.
Your continued use of our website after changes are posted means you accept the updated Terms.
29. Contact Information
Questions about these Terms of Service should be sent to:
Viven
support@viven.store