FAQs

Frequently Asked Questions

How long does shipping take?

Orders are usually processed within 1–3 business days. Standard delivery usually takes 7–15 business days depending on your location, carrier performance, customs processing, and seasonal demand.

How can I track my order?

Once your order has shipped, you will receive a tracking number by email. If you need help, contact us at support@viven.store with your order number.

Can I return my order?

Yes. We offer a 30-day return policy for eligible items. Please contact us at support@viven.store before sending any item back.

Is Viven’s product a medical device?

No. Viven products are designed for general self-care and wellness routines. They are not intended to diagnose, treat, cure, or prevent any medical condition.

How long should I use the product?

Use it as part of your regular self-care routine. Always follow the instructions provided with the product.

Who can I contact for support?

You can contact us anytime at support@viven.store. We aim to respond within 24–48 business hours.