Privacy Policy

Last updated: June 2026

At Viven, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, place an order, contact us, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website or place an order, we may collect the following types of information:

• Name

• Email address

• Phone number

• Shipping address

• Billing address

• Order details

• Payment information

• Customer support messages

• Device information

• Browser information

• IP address

• Website usage and browsing activity

2. How We Use Your Information

We use your personal information to:

• Process and fulfill your orders

• Send order confirmations and shipping updates

• Provide customer support

• Process returns and refunds

• Improve our website and customer experience

• Prevent fraud and protect our store

• Send marketing emails, if you have opted in

• Comply with legal obligations

3. Payment Information

Payments are processed securely through third-party payment providers. We do not store your full credit card or payment card details on our website.

Payment providers may collect and process your payment information according to their own privacy and security policies.

4. Sharing Your Information

We may share your information with trusted third-party service providers when necessary to operate our business, including:

• Shopify

• Payment processors

• Shipping and fulfillment partners

• Customer support tools

• Analytics providers

• Marketing and advertising platforms

• Fraud prevention services

We do not sell your personal information.

5. Shopify

Our store is powered by Shopify. Shopify may collect and process personal information to help us operate our online store, process orders, improve services, prevent fraud, and provide a secure shopping experience.

For more information, you may review Shopify’s consumer privacy information through Shopify’s official privacy resources.

6. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar technologies to:

• Keep the website functioning properly

• Remember your preferences

• Analyze website traffic

• Improve your shopping experience

• Support advertising and marketing campaigns

You may be able to manage or disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.

7. Marketing Communications

If you subscribe to our emails or provide consent to receive marketing communications, we may send you promotional emails, product updates, and special offers.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at support@viven.store.

8. Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We keep your personal information only for as long as necessary to provide our services, fulfill orders, comply with legal obligations, resolve disputes, and enforce our policies.

10. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your personal information

• Request restriction of certain processing activities

• Opt out of marketing communications

• Request a copy of your personal information

To exercise your rights, contact us at support@viven.store.

11. Children’s Privacy

Our website is not intended for children. We do not knowingly collect personal information from children under the age of majority in their place of residence.

If you believe a child has provided personal information to us, please contact us so we can review and delete the information if necessary.

12. International Transfers

Your personal information may be processed or stored in countries outside of your country of residence, including by Shopify and other service providers.

By using our website, you understand that your information may be transferred internationally where permitted by applicable law.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of third-party websites.

Please review the privacy policies of any third-party websites you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

Your continued use of our website after changes are posted means you accept the updated Privacy Policy.

15. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at:

support@viven.store

Viven
support@viven.store