Shipping policy

Shipping Policy

Thank you for shopping at Zivit! We are dedicated to delivering your orders as quickly and securely as possible. Please review our shipping policy below to understand our processing and delivery times.

1. Order Processing Time
All orders are processed and prepared within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

2. Shipping Estimates & Delivery Times
We proudly offer shipping to the United States and selected international destinations. 
Estimated delivery times vary depending on your location:
- United States: 7 to 15 business days
- International: 10 to 20 business days

Please note that these delivery times are estimates only and are not guaranteed. Delays may occur due to customs clearance procedures, carrier issues, or high-volume shipping seasons (such as holidays).

3. Shipping Rates
We offer Free Standard Shipping on all orders. There are no shipping fees or hidden costs at checkout.

4. Shipment Confirmation & Order Tracking
Once your order is shipped, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking information is usually updated and active within 24 to 48 hours.

5. Customs, Duties, and Taxes
Zivit is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

6. Damaged or Lost Packages
We are not liable for any products damaged or lost during transit. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

7. Contact Us
If you have any questions or concerns regarding the shipping of your order, please contact us at support@zivit.store.