Shipping policy
Shipping Policy
At Viven, we aim to process and deliver your order as quickly and safely as possible.
Order Processing
Orders are typically processed within 1–3 business days after payment has been received.
Shipping Times
Estimated delivery times are typically 7–15 business days depending on your location, local carrier performance, customs processing, and seasonal demand.
Please note that delivery times are estimates and are not guaranteed.
Tracking Information
Once your order has shipped, you will receive a tracking number by email.
Delays
In rare cases, shipping may take longer than expected due to customs inspections, weather conditions, carrier delays, or other factors outside of our control.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us at support@viven.store and we will do our best to assist you.
Contact
For any shipping-related questions, please contact: